Frequently Asked Questions

Everything you need to know about working with Biru Seafood

What products do you export? +
We export a wide range of Indonesian seafood including shrimp, squid, octopus, cuttlefish, tuna, and other frozen seafood products.
Which countries do you ship to? +
We supply buyers across Asia, the Middle East, Europe, and North America, depending on product availability and certification requirements.
Do you support private label or custom packaging? +
Yes. We support private labeling, custom packaging, and buyer-specific specifications based on minimum order quantities.
How do you ensure product quality? +
Our products are sourced from trusted partners and handled under strict cold-chain management, quality control procedures, and international export standards.
Are your products wild-caught or farmed? +
We supply both wild-caught and farmed seafood depending on the species and buyer requirements. Details are shared during quotation.
What quality standards do you follow? +
Our products are processed under strict quality control procedures and comply with international food safety and export standards.
Do you provide health certificates and export documents? +
Yes. All shipments are accompanied by required export documentation such as Health Certificates, Certificate of Origin, and other documents upon request.
Are your seafood products traceable? +
Yes. We maintain traceability from sourcing and processing to shipment to ensure transparency and product integrity.
What packaging options are available? +
We offer bulk packaging, retail packaging, and custom packaging based on buyer specifications and order volume.
What freezing methods do you use? +
Depending on the product, we use IQF (Individually Quick Frozen) or block freezing to preserve freshness and quality.
What is your minimum order quantity (MOQ)? +
Minimum order quantity varies by product type and packaging. Please contact us with your target product and destination port for accurate details.
How is pricing determined? +
Pricing depends on product type, size, grade, packaging, order quantity, and destination port.
Which Incoterms do you support? +
We commonly support FOB, CIF, and CFR terms depending on buyer preference and shipment arrangements.
What payment methods do you accept? +
Payment terms may include TT, LC, or other agreed methods depending on order value and buyer profile.
Can you support trial orders? +
Trial orders may be considered depending on product availability and agreed commercial terms.
Do you support long-term partnerships? +
Yes. We value long-term partnerships built on trust, consistent quality, and transparent communication.